Norton is the best antivirus around, but it isn’t perfect. During my testing, Norton’s full scan and real-time protection were both able to detect every single malware file I tried to download, with minimal system slowdown and no false positives. Its anti-malware engine uses machine learning, advanced heuristics, and a malware directory to identify malware - from simple viruses and trojans to advanced malware like spyware, ransomware, and cryptojackers. My recommendation to all would-be Norton subscribers: Try the free AV software download, which is what I will do in the event the new Norton 360 subscription disappoints once again.Norton 360 is my favorite antivirus in 2023 - it’s got a powerful anti-malware engine, a wide range of internet security tools, an intuitive online dashboard, and good customer support, all for a better price than most competitors. I will definitely end that if I experience any further problem. I have since cancelled my automatic Norton 360 Deluxe renewal, which would have cost $109.99, but subsequently entered a new one-year subscription for $39.99, only to avoid the hassle of switching to a different AV program. Worse yet, she was hopelessly unprofessional, discourteous, disrespectful, even rude, and customer-averse, constantly interrupting and trying to talk over me, without the foggiest notion of what the term “customer service“ means.Īfter the verbal exchange, I asked that I be sent a customer review form so that I could rate the experience with her, but am still waiting.
She couldn’t think of a single word and failed miserably to defend the Norton 360 software. A "customer support" representative finally called me at my insistence today,, shortly after 1:00 PM EST.after first trying to pawn me off on a technician. Called the Million Dollar Protection Package, the feature includes stolen fund reimbursement starting at $25,000 and coverage for up to 1 million in legal fees.ĭue to this experience with my Norton 360 paid subscription, as well as its endless solicitations, both veiled and blatant, to “upgrade” or add features for which I have no need, I made repeated attempts to cause Norton, via e-mail, to explain this intolerable failure of its AV program and give it an opportunity to convince me to renew my subscription. In addition to these features, plans each offer a level of reimbursement for losses due to identity theft. Norton 360 with LifeLock plan features include: Their virus protection promise guarantees a full refund if their software catches a virus and their US-based restoration team can't remove it. Depending on which plan you select, Norton offers a variety of services to help protect your devices and personal information.
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